Hotel Guest Service Rep

Kinseth Hospitality Companies•Galena, IL

About The Position

Provides customer service to hotel guests. Greets and registers guests, suggestively sells hotel rooms, issues room keys, assigns rooms, and sets wake-up calls in a warm and friendly manner. Helps ensure guest safety by following established security procedures, including fire and tornado procedures, key security, and guest privacy. Handles guest communications, reservations, inquiries, billing, payments, and checkouts, and maintains the cleanliness and organization of the hotel lobby and front desk area. The employee is responsible for following KHC policies and procedures, maintaining a professional image, and reporting to work as scheduled.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy.
Date stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department, and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Post charges, such as room, food, liquor, or telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain the shift-to-shift log accurately to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, including dress code, safety, and performance standards, maintain a professional image, and report to work as scheduled.