Front Desk Associate

Planet Fitness • Knoxville, TN

24d • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate who delivers first-rate service and promotes positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings–Planet Fitness’s Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a welcoming, professional demeanor. The associate provides member and telephone service, responds to customer concerns, helps maintain club cleanliness, processes payments, and promotes products and special offers. The position is part-time, with evening and weekend shifts based on club needs; initial training hours and schedules may vary.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have at least six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible, rotating schedule.
• Strong customer service skills, preferably in the fitness industry.
• Enthusiastic, energetic, and hardworking.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and farewell members confidently, professionally, and warmly.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Resolve customer concerns using communication and problem-solving skills.
• Help maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating the benefits of products and special promotions.
• Answer customer questions and clearly explain business procedures and policies.

Benefits

• Competitive salary and 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED