Front Desk Associate

Planet Fitness•Brunswick, ME

23d•$15 - $16

About The Position

The Front Desk Associate provides customer service to Planet Fitness members, prospective members and guests, creating a welcoming and supportive “Judgement Free” experience. The role includes greeting and assisting visitors, supporting members on the club floor, handling membership and retail transactions, answering inquiries, and helping maintain a clean, safe and welcoming club environment. Associates complete online and hands-on training and contribute to a safe and healthy workplace by following applicable policies and reporting hazards or unsafe conditions.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests and fellow team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable and dependable.
Approaches interactions with kindness, patience and a genuine desire to help others; communicates clearly, listens well and responds with empathy.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming and positive club environment.
Works well as part of a team, supports others and learns quickly through online and hands-on training.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals and perform frequent cleaning and sanitizing.
Able to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective-member calls and tours and assess prospective members’ needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently inspect club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, leaky faucets and fixture issues.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.