Front Desk Associate

Treetops Resort•Gaylord, MI

21d•Onsite

About The Position

The Front Desk Associate is the first point of service for guests checking in at Treetops Resort. The role provides welcoming, attentive guest service, maintains a clean and orderly work area, and works with a fast-paced team. The associate reports to the Front Desk Manager and uses computer software to update reservations and packages, processes payments, answers and transfers calls, and coordinates with other resort departments. Associates work scheduled eight-hour shifts that may vary between 7:00 a.m. and 11:00 p.m. The position requires availability for the entire peak season, May 1 through October 1, and a flexible schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 18 years of age.
Ability to work the entire peak season, from May 1 through October 1.
Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Reliable transportation.
Excellent computer skills.
Excellent written and verbal communication skills.
Ability to lift or carry up to 30 pounds and stand for the duration of a shift.
Ability to multitask and follow directions.
Strong passion for hospitality and ability to work well as part of a team.

Responsibilities

Provide a warm and friendly welcome to arriving guests.
Assist guests with questions and concerns, and follow up to ensure they receive the best service.
Update reservations and packages using computer software as needed.
Accurately process cash and card payments.
Communicate effectively with other resort departments as needed.
Log maintenance needs properly and follow up on their completion.
Answer phones while multitasking and transfer calls to the correct locations.
Prioritize the safety and security of guests and employees, and communicate with security when needed.
Perform other duties as required.

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