Front Desk Associate

OTO Development•San Diego, CA

18d

About The Position

The Front Desk Associate supports hotel guests throughout their stay, handling check-in and check-out, reservation-system and computer workflows, and secure, accurate financial transactions. The role focuses on anticipating guest needs and providing an excellent experience while working with the team to maintain a welcoming, approachable, and customer-focused environment. The position involves little to no travel outside the property and surrounding area and is physically demanding, requiring extended periods of standing, sitting, walking, bending, lifting, and squatting.

Requirements

Enjoy working with people and go above and beyond to meet guest needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to ensuring the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently to ensure a seamless workflow.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guest needs and take steps to maximize the guest experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.