Front Desk Associate

Atrium Hospitality • Middleton, WI

28d • Onsite

About The Position

The Front Desk Associate supports front desk operations at the Madison Marriott in Middleton, Wisconsin. The role handles guest check-ins and check-outs, helps resolve guest concerns, supports and trains new front desk team members, and assists with daily tasks such as event sheet distribution, business center support, and keeping the lobby guest-ready. The position requires customer service skills, confidence using hotel systems, and the ability to lift 50 pounds and remain on one's feet.

Requirements

• Customer service experience.
• High school diploma or equivalent.
• Ability to use hotel systems confidently.
• Ability to lift 50 pounds and stay on one's feet.

Nice To Haves

• Experience in hospitality or leadership.

Responsibilities

• Oversee front desk operations and serve as a problem solver for guests and teammates.
• Handle guest check-ins and check-outs accurately and warmly.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Distribute event sheets, support the business center, and help keep the lobby guest-ready.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Exclusive discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED