Front Desk Associate

Elysian One•Ambler, PA

15d

About The Position

We are looking for an energetic, creative, and enthusiastic Front Desk Associate to join the team. The Associate is the face of the facility and provides friendly assistance to everyone who enters. The role includes answering phones and inquiries, scheduling lessons, answering questions, giving directions, maintaining retail inventory, selling concessions, and managing traffic flow within the facility. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly.

Requirements

Reliable, professional, computer literate, energetic, and friendly.
Friendly, vibrant, and outgoing demeanor.
Ability to communicate effectively in person, by email, and by phone.
Organized, with a professional appearance and demeanor.

Nice To Haves

Knowledge of and passion for baseball and softball.
Proficiency using Microsoft Office Suite.

Responsibilities

Professionally greet everyone entering the building and provide a high level of customer service.
Answer questions, provide directions, and alert staff when someone is there to meet them.
Provide facility tours as requested.
Manage incoming inquiries and document follow-up and resolution in the customer inquiry log.
Accept and distribute deliveries and mail.
Keep the reception and restroom areas clean and free of clutter.
Maintain program, staff, and facility schedules, including facility programs, Powered-By training, mobile league development, camps, mobile training, and clinics.
Partner with the Manager on apparel, uniform, and equipment offerings and orders through approved vendors.
Receive new retail products into the system, merchandise the retail area, and conduct and report weekly and monthly inventory counts to the finance team.
Sell concessions and help manage traffic flow within the facility.
Perform other related duties as necessary or assigned.