Front Desk Associate

Sudden Valley Community Association•Bellingham, WA

28d

About The Position

The Front Desk Associate provides direct support to homeowners, members, and guests in indoor and outdoor facilities operated by the Sudden Valley Community Association (SVCA). The position delivers customer service, explains and supports compliance with SVCA rules and procedures, and assists with the Association’s recreational, administrative, and community programs. The role performs customer-service desk and administrative duties, including facility access management, phone and email support, point-of-sale transactions, facility readiness, communications assistance, and event support. Work takes place in indoor office settings and outdoor recreational facilities in all weather conditions. The schedule may occasionally be flexible and include mornings, evenings, weekends, and holidays. Applicants must pass a background check and complete a pre-employment drug test.

Requirements

Successfully pass a background check.
Complete a pre-employment drug test.

Nice To Haves

A food handler permit may be required for event-related food and beverage service.

Responsibilities

Greet members and guests courteously and professionally.
Provide accurate information about SVCA programs, services, and facilities, and educate members and the public on SVCA standards, rules, and policies.
Perform customer service desk activities, including opening and closing facilities as scheduled.
Answer phones, assist callers with questions about SVCA services, and route calls to the appropriate staff or department.
Manage the general administrative mailbox by opening and forwarding emails, escalating issues to management, and responding to routine inquiries.
Respond promptly and thoroughly to in-person member questions and concerns, escalating matters to the Office Manager or General Manager as appropriate.
Manage access to SVCA amenities, including verifying eligibility, completing forms, and taking ID photos.
Process point-of-sale transactions accurately, balance tills, and follow financial procedures.
Maintain facility cleanliness, organization, and readiness for member use.
Assist with SVCA events, which may include food and beverage service.
Promote SVCA programs, services, and events by drafting content, creating brochures, and assisting with communications.
Work with administrative staff to upload program and event information to SVCA's website, social media, and e-Blasts, and write articles for The Views newspaper.
Print large-format notices, attach them to A-frame sign holders, and deploy signs at gate entrances.
Sort and deliver mail to different departments.
Create shipping labels and prepare envelopes for mailing through the postage machine.
Post meeting agendas online and at facilities.
Issue and track temporary parking permits and parking stickers.
Provide administrative support for projects as directed.