Front Desk Associate

Greek Peak•Cortland, NY

78d•Onsite

About The Position

Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. This role involves welcoming guests, handling inquiries, processing reservations, managing guest accounts, and supporting various hotel operations. The ideal candidate is passionate about guest service, possesses strong communication and problem-solving skills, and enjoys working in a dynamic resort environment.

Requirements

High school diploma or GED
Prior hospitality or customer service experience is required.
Excellent verbal and written communication skills to interact effectively with guests and staff.
Ability to think quickly, handle multiple tasks, and adapt to changing situations.
Strong organizational skills and accuracy in processing reservations and payments.
Comfortable with Microsoft Windows and reservation software.
Able to stand for extended periods, lift up to 30 lbs, and move efficiently in a busy resort setting.

Responsibilities

Welcome guests warmly during check-in and check-out, providing a seamless experience.
Handle guest inquiries, requests, and complaints with professionalism and efficiency.
Coordinate guest services with other departments and outside vendors to meet special requests.
Process reservations and cancellations via phone, email, and in person.
Maximize room revenue and occupancy levels through suggestive selling techniques.
Manage guest accounts, process payments, and balance receipts at the end of shifts.
Maintain up-to-date room inventory, telephone directories, and hotel logbooks.
Keep the front desk and back office clean, organized, and presentable.
Assist with clerical duties such as mail handling, photocopying, and guest correspondence.
Support housekeeping and other departments to ensure smooth guest transitions.
Assist with ski check and concierge services as needed.