Front Desk Associate

Planet Fitness•Eustis, FL

14d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, responds to questions and concerns, and helps maintain a clean, safe, and welcoming club environment. Team members are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and conduct their work safely.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for providing an exceptional experience to members, guests, and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic communication and listening skills; treats others with integrity and respect.
Takes pride in work and contributes to a clean, welcoming, positive club environment.
Works well on a team and is ready to support others.
Learns quickly and applies learning from online and hands-on training.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to clean and sanitize equipment and facilities frequently.
Able to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk through all club areas, promptly addressing safety or policy issues and cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.