Front Desk Associate

Planet Fitness•Melbourne, FL

22d

About The Position

Planet Fitness is seeking a Front Desk Associate to provide a superior level of customer service to members, prospective members, and guests while creating an exceptional Judgement Free™ experience. The role involves welcoming people into the club, supporting members in their fitness journeys, handling membership and retail transactions, and maintaining a clean, safe, and welcoming environment. Team members are expected to support one another, follow club policies and health and safety protocols, and contribute to a positive workplace.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and moving throughout the club during the shift.
Continual in-person and telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.
Contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess their membership needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.