Front Desk Associate

Scenthound Sparks, NV•Sparks, NV

22d

About The Position

The Sales & Front Desk Associate at Scenthound sells memberships while providing exceptional customer service. The role involves educating customers about dog health and wellness, promoting memberships and services, handling appointments and customer records, managing cash, and maintaining a clean and presentable reception area. The position is suited to an outgoing, goal-oriented team member who is self-motivated, able to solve problems independently, and passionate about dogs. The role offers a training path toward becoming a Scenthound Manager.

Requirements

Sales experience and confidence; membership sales are highly valued.
Customer service experience, such as in retail or a restaurant.
Computer and technology proficiency.
Passion for dogs and dog health and wellness.
Reliable transportation.
Willingness to work in a smoke-free environment.
Confidence selling services and products.
Ability to connect with canine and human customers and provide outstanding customer service.
Ability to learn products and services and educate dog parents about Scenthound’s values, culture, and services.
Effective communication with team members and dog parents, in person and on the phone.
Ability to solve problems independently using Scenthound values and culture as a guide.
Attention to detail.
Time-management skills and ability to schedule appointments efficiently.
Accountability and willingness to uphold Scenthound standards.

Responsibilities

Drive membership sales through health and wellness education.
Drive key performance indicators, including average ticket price and rebook ratio, through memberships, service add-ons, and retail sales.
Develop membership leads and follow up with potential members.
Answer phone calls, schedule customer appointments, and manage customer profiles and records.
Manage the cash drawer and handle daily cash transactions.
Manage customer expectations, resolve customer concerns, and retain memberships.
Follow Scenthound sanitary and cleaning practices and keep the reception area clean and presentable.
Perform other tasks and duties as assigned by the Scenter Manager.