Front Desk Associate

Planet Fitness • Willimantic, CT

23d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate who delivers first-rate service and promotes member satisfaction and loyalty while supporting Ignite Fitness Holdings-Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor and providing accurate, efficient service in a fast-paced retail environment. The associate may spend up to 50% of a shift maintaining club cleanliness. This is a part-time position in Willimantic, Connecticut, with a fixed schedule; hours depend on club needs and availability should be discussed with the Hiring Manager or noted on the application. Initial training hours may vary, as may hours when facility needs change.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members on arrival and say goodbye as they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED