Front Desk Associate

OTO Development•St. Petersburg, FL

15d

About The Position

The Front Desk Associate supports hotel guests throughout their stay, including check-in and check-out, and helps create a hospitable, approachable, customer-focused environment. The role uses the hotel’s electronic reservation system and other computer programs, and handles cash and credit card transactions securely and accurately. The position involves little to no travel outside the property and surrounding area and is physically demanding, requiring extended periods of standing, sitting, walking, bending, lifting, and squatting. This property is managed by OTO Development, a hotel development and management company that owns and operates upscale select-service, extended-stay, and lifestyle hotels across the United States.

Requirements

Enjoy working with people and go above and beyond to meet guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder focused on providing the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs to support a seamless workflow.
Handle financial matters, including credit card and cash transactions, securely and accurately.
Anticipate guests’ needs and take steps to maximize their experience.
Work with other team members to foster a hospitable, approachable, and customer-focused environment.