Front Desk Associate

Planet Fitness•Lakeland, FL

23d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, and helps maintain a clean, safe and welcoming environment. Team members are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and conduct their work safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Positive, upbeat, dependable, and punctual, with a kind and patient approach to helping others.
Clear communication, active listening, empathy, integrity, and respect for others.
Ability to work as part of a team, support fellow team members, and learn through online and hands-on training.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate in person and by phone continually during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours and assess prospective members’ needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently inspect all club areas, promptly addressing safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues with dispensers, faucets, or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.