Front Desk Associate - North Dallas
About The Position
The Front Desk Associate helps members and guests feel welcome at Retro Fitness. The role manages check-ins, answers questions and phones, supports member accounts, and keeps the front desk organized while connecting members with club services. The associate processes authorized payments and account updates, verifies information, documents requests, maintains confidentiality, and escalates matters requiring management approval. The position also supports membership inquiries, referrals, upgrades, Welcome Workout bookings, and promotion of approved retail and service offerings. Front desk duties include maintaining an organized and attended desk, completing shift checklists, communicating issues during handoffs, following payment and registration procedures, and keeping the lobby and assigned areas clean and stocked. The associate completes assigned checks and promptly reports hazards, equipment issues, and member incidents. This is a part-time, hourly position reporting to the Club Manager. Shifts may include mornings, evenings, weekends, and holidays, depending on the opening. Specific assigned days and hours and the approved hourly pay range were not provided.
Requirements
- Friendly communication, dependable attendance, and willingness to help members and teammates.
- High school diploma or GED completed or in progress.
- Basic computer skills and ability to learn membership and point-of-sale systems.
- Ability to multitask and handle account information carefully.
- Ability to stand and perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.
- Consistent attendance and clear communication about availability are required.
Nice To Haves
- Customer service experience is preferred; candidates seeking their first job are welcome to apply.
Responsibilities
- Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
- Process authorized payments and account updates, verify account information, and document member requests.
- Maintain confidentiality and escalate concerns that require management approval.
- Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings.
- Promote approved retail and service offerings and connect members with the sales or fitness team.
- Keep the front desk organized and attended, complete shift checklists, and communicate important issues during handoffs.
- Follow payment, guest registration, and account procedures.
- Keep the lobby and assigned areas clean and stocked.
- Complete assigned checks and promptly report hazards, equipment issues, and member incidents.
- Maintain dependable attendance and communicate availability clearly.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
