Front Desk Associate

IFH CT OPERATIONS, INC • City of Rome, NY

5d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a Front Desk Associate to deliver first-rate service and promote positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings-Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a friendly and courteous demeanor in a fast-paced retail environment. The position is part-time, based in Rome, New York, and has a rotating schedule. Travel is negligible. Initial training hours may vary, and work hours may change based on facility needs. Weekday and/or weekend hours depend on club needs; open or flexible availability is a plus. Candidates should discuss their availability with the Hiring Manager or note it on their application.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear; sit, stand, and use hands and fingers to handle or feel; stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably and ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Help maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and accurately explain business procedures and policies in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED