Front Desk Associate

LIV HOSPITALITY LLC•Rapid City, SD

2d•$15 - $16

About The Position

The Front Desk Associate works at Country Inn & Suites by Radisson in Rapid City, South Dakota. This role handles guest reservations and check-in and check-out, provides information about the hotel and local services, arranges transportation, processes guest bills and payments, and helps maintain a clean and orderly front desk and lobby. Associates are expected to protect guest confidentiality, security, and safety, wear the required uniform and nametag, and perform other duties as needed. The position is part-time, with a day shift and a stated pay range of $15.00–$16.00 per hour. The employer describes a supportive team environment, flexible scheduling, and opportunities for career growth. Full-time associates are offered health, dental, vision, and life insurance, a 401(k) plan with a 3% match after one year, company-wide hotel and restaurant discounts, and access to daily pay through ZayZoon.

Requirements

Must be at least 18 years old.
Strong computer skills and ability to learn hotel property management systems.
Ability to quickly learn front desk procedures, including check-in, check-out, selling skills, computer operations, and telephone operations.
Strong communication and listening skills, with the ability to communicate effectively with the public, employees, coworkers, and all levels of management.
Working knowledge of MS Office.
Ability to multitask in a high-volume work setting while maintaining attention to detail and deadlines.
Dependability, reliable transportation, and ability to work a flexible schedule.
Ability to stand for extended periods.

Nice To Haves

Experience with hotel property management systems.

Responsibilities

Make room reservations and check guests in and out of the hotel.
Issue room keys, pamphlets, discount cards, and similar items.
Answer guest inquiries about the hotel and services such as entertainment, shopping, business, and travel.
Maintain confidentiality and protect the security and safety of guests in Front Desk communications.
Arrange transportation for guests.
Compute bills, post charges, collect payments, and make change.
Run handwritten and computer-generated reports.
Maintain the cleanliness and neatness of the front desk and lobby area.
Wear a uniform that meets property standards and a nametag while on the property.
Perform other duties as assigned to meet business needs.