Front Desk Associate

Planet Fitness • Danbury, CT

29d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate to deliver first-rate service and promote positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings-Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor and providing accurate, efficient customer service in a fast-paced retail environment. The associate may spend up to 50% of a shift maintaining club cleanliness and will accept customer payments, promote products and special offers, and address questions and concerns.

The position is full-time at the SW Danbury location in Danbury, Connecticut. The schedule is rotating and based on club needs, with listed weekday hours of 4:30 AM to 10:00 AM Monday through Friday and weekends off. Initial training hours and schedules may vary. Applicants should discuss availability with the Hiring Manager; open or flexible availability is a plus.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have at least six months of face-to-face customer service experience in a retail environment.
• Be able to manage multiple responsibilities.
• Have a strong work ethic and decision-making and problem-resolution skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Have strong customer service skills.
• Be able to meet the physical requirements of the role, including standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; frequently lift and move up to 50 pounds and occasionally up to 75 pounds; and talk, hear, sit, and handle or feel objects with the hands and fingers.

Nice To Haves

• One year of fitness experience.
• Superior customer service skills, preferably in the fitness industry.
• Open or flexible availability.

Responsibilities

• Welcome and exit members professionally and warmly, including greeting them and saying goodbye.
• Anticipate and promptly respond to members’ needs.
• Provide courteous and efficient telephone service, answering calls promptly and giving complete, accurate information.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Communicate and demonstrate the benefits of products and special promotions to drive revenue.
• Answer customer questions and explain business procedures and policies clearly and accurately.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage for full-time positions.
• Paid time off for full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED