NY HV - Front Desk Associate

Planet Fitness•Fishkill, NY

12d

About The Position

Planet Fitness is hiring a Front Desk Associate to provide a superior level of customer service to members, prospective members, and guests and create an exceptional Judgement Free member experience. The role includes welcoming and assisting people as they enter and exit the club, helping members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming facility. The associate is expected to work positively with the team, follow club policies, and complete online and hands-on training.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to bend and twist to accomplish tasks.
Must encounter toxic chemicals during shifts and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective-member calls and tours and assess prospective members’ membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect club areas and promptly address safety, policy, and cleanliness issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

Medical, dental, and vision insurance (availability noted; certain benefits are for full-time employees only).
Short-term and long-term disability insurance.
Term life insurance.
401(k) retirement savings plan.
Flexible spending accounts, including healthcare and dependent care.
Vacation, sick time, and holiday pay.
Free Black Card Membership.
Tuition reimbursement.
Employee perks and discounts.
Team-building competitions and social events.