NY HV - Front Desk Associate

Planet Fitness•Fishkill, NY

13d•$16 - $17

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while helping ensure an exceptional Judgement Free member experience. The role involves welcoming people into the club, supporting members with questions and fitness-related assistance, handling membership and retail transactions, and helping maintain a clean, safe and welcoming facility. Associates are expected to bring a positive, dependable and helpful attitude, communicate with empathy and respect, work well with the team, and learn through online and hands-on training. The position includes frequent movement and communication throughout the club, cleaning and sanitizing equipment and facilities, and addressing safety, maintenance and cleanliness concerns. The hourly pay range is $16.00 to $17.00. Benefits include medical, dental and vision insurance; disability and term life insurance; a 401(k) retirement savings plan; flexible spending accounts; vacation, sick and holiday pay; a free Black Card Membership; tuition reimbursement; employee perks and discounts; and team-building competitions and social events. Certain benefits are available only to full-time employees.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move throughout the club continually during a shift.
Able to communicate in person and by phone continually during a shift.
Able to bend, twist, and move into different positions to accomplish tasks.
Able to work around toxic chemicals during a shift.
Perform frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies and the Judgement Free Zone.
Resolve member concerns and escalate issues to a Manager when needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members, conduct tours, and assess prospective members’ needs.
Process retail transactions accurately and contribute to sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, address cleanliness concerns, and promptly correct safety or policy issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and facility fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.