Front Desk Associate

Planet Fitness•Hinesville, GA

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment. Associates complete online and hands-on training and are expected to contribute to a safe and healthy workplace by following applicable policies, reporting unsafe conditions or at-risk behaviors, and working safely.

Requirements

Must be at least 18 years old.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for providing an exceptional experience.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic, and genuinely interested in helping others.
Clear communication and listening skills.
Integrity and respect for others.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and is ready to support others.
Learns quickly and applies learning from online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, supporting their fitness journeys, and upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.