Front Desk Associate

EL1 Sports•Plymouth Township, PA

22d

About The Position

The Front Desk Associate is the face of the facility and provides friendly assistance and high-quality customer service to everyone who enters. The role involves answering phones and inquiries, scheduling lessons, answering questions, giving directions, providing facility tours, and managing the flow of traffic. The Associate also maintains schedules and reception areas, handles deliveries and mail, and supports retail operations, including receiving and merchandising products, managing inventory, and coordinating apparel, uniform, and equipment orders. The ideal candidate is reliable, organized, energetic, friendly, professional in appearance and demeanor, and able to communicate clearly.

Requirements

Be reliable, professional, computer literate, energetic, and friendly.
Be friendly, vibrant, and outgoing.
Communicate effectively in person, by email, and by phone.
Maintain a professional appearance and demeanor, be organized, and communicate clearly.

Nice To Haves

Knowledge of and passion for baseball and softball.
Proficiency using Microsoft Office Suite.

Responsibilities

Professionally greet everyone entering the building and provide a high level of customer service.
Answer questions, provide directions, and alert staff when someone has arrived to meet them.
Provide facility tours as requested.
Answer and manage incoming inquiries, documenting follow-up and resolution in the customer inquiry log.
Accept and distribute deliveries and mail.
Keep the reception and restroom areas clean and free of clutter.
Maintain program, staff, and facility schedules, including facility programs, Powered-By training, mobile league development for fall and spring, camps, mobile training, and clinics.
Partner with the Manager on apparel, uniform, and equipment offerings and orders through approved vendors.
Manage the retail area by entering new products into the system, merchandising products, and conducting and reporting weekly and monthly inventory counts to the finance team.
Perform other related duties as necessary or assigned.