Front Desk Associate

Planet Fitness • Branford, CT

7d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate who delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting the Planet Fitness mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional and welcoming demeanor in a fast-paced retail environment.

The associate welcomes and assists members, provides efficient telephone service, resolves customer concerns, maintains club cleanliness, processes customer payments, and promotes products and special offers. The position is part-time and based in Branford, Connecticut. The listed schedule includes evening and weekend shifts, subject to facility needs and initial training requirements.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk, hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience.
• Customer service experience in the fitness industry.
• Open or flexible availability.

Responsibilities

• Welcome members and say goodbye to them in a confident, professional, and friendly manner.
• Anticipate and promptly respond to members’ needs.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership.
• Exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED