Front Desk Associate

Planet Fitness•Wappingers Falls, NY

About The Position

The Front Desk Associate provides a high level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming people into the club, assisting with inquiries and membership needs, supporting sales goals, maintaining clean and safe club spaces, and addressing facility concerns. The associate is expected to bring a positive, welcoming attitude; communicate clearly and empathetically; treat others with respect; and work collaboratively with the team. Training is provided through online and hands-on learning, and the associate must be willing to become CPR/AED certified.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
Report or address maintenance and facility concerns, including broken or missing equipment, leaky faucets, and fixture issues.
Follow applicable health and safety policies, report unsafe conditions or at-risk behavior to leadership, and work safely.