Front Desk Associate

Planet Fitness • East Meadow, NY

11d • $17 - $18

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role welcomes and assists people entering or leaving the club, supports members on the club floor, handles membership and retail transactions, and helps maintain a clean, safe and welcoming facility. Team members are expected to follow health and safety policies, report unsafe conditions, and conduct their work safely.

Requirements

• Must be at least 18 years of age.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests and team members.
• Enjoys connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable and dependable.
• Approaches interactions with kindness, patience and a genuine desire to help others.
• Communicates clearly, listens well and responds with empathy.
• Acts with integrity and treats others with respect.
• Takes pride in contributing to a clean, welcoming and positive club environment.
• Works well as part of a team and is ready to support others.
• Learns quickly and applies knowledge from online and hands-on training.
• Can stand and move throughout the club continually during a shift.
• Can continually communicate in person or by phone during a shift.
• Can lift up to 75 pounds.
• Able to work around toxic chemicals during a shift.
• Able to clean and sanitize equipment and facilities frequently.
• Able to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances and transferring memberships.
• Make calls to prospective members and conduct tours, assessing their membership needs.
• Complete retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
• Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
• Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental and vision insurance availability.
• Short-term and long-term disability insurance.
• Term life insurance.
• 401(k) retirement savings plan.
• Flexible spending accounts, including healthcare and dependent care accounts.
• Vacation, sick and holiday pay.
• Free Black Card Membership.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed