Front Desk Associate

Planet Fitness•Summerfield, FL

15d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role includes welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, responding to questions and concerns, and helping maintain a clean, safe, and welcoming club environment. Team members are expected to work collaboratively, communicate with kindness and integrity, and follow health and safety policies.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with check-in questions or concerns.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with their inquiries.
Handle membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Contact prospective members and provide tours while assessing their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, or cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.