Front Desk Associate

Planet Fitness • Waterford, CT

7d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to provide first-rate service, support customer satisfaction and loyalty, and promote Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The position requires balancing multiple tasks while maintaining a welcoming and professional demeanor in a fast-paced retail environment. The associate welcomes and assists members, handles telephone inquiries and customer concerns, processes payments, communicates product benefits and promotions, and helps maintain club cleanliness. This is a part-time position in Waterford, Connecticut, with a rotating schedule and negligible travel. Weekday and/or weekend hours depend on club needs; candidates should discuss their availability with the hiring manager. Initial training hours may vary, as may hours when facility needs change.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and see off members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain the cleanliness of the club, potentially for up to 50% of a shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and accurately explain business procedures and policies in a customer-friendly manner.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED