Front Desk Associate
About The Position
The Front Desk Associate is the first point of contact for pet parents and dogs visiting Paws & Claws. The role combines hospitality, organization, and care for animals, helping ensure guests feel confident and cared for throughout check-in and check-out in a fast-paced, people-focused environment. The associate supports front-desk and grooming operations, maintains accurate records and a welcoming lobby, and assists with daycare play groups and kennel areas as needed. The description also outlines a potential growth path toward a Supervisor position for teammates who demonstrate strong attendance, customer feedback, system mastery, attention to detail, initiative, positive team contributions, and the ability to lead and support front- and back-of-house staff.
Requirements
- Genuine love for dogs and a passion for exceptional hospitality.
- Strong written and verbal communication skills and excellent phone etiquette.
- Highly organized, with sharp attention to detail and the ability to manage multiple tasks.
- Ability to remain calm and solutions-oriented in a fast-paced environment.
- Comfort using phones, computers, and POS systems in a busy environment.
- Comfort interacting with dogs of all sizes and temperaments.
- Ability to stand or sit for extended periods and move between front- and back-of-house areas.
- Ability to lift up to 30 lbs. occasionally, such as small dogs or supplies.
- Availability for flexible scheduling, including weekends, evenings, and holidays.
- Understanding of the trust pet parents place in the team when leaving their family members in its care.
Nice To Haves
- One year of reception experience in a veterinary, hotel, or hospitality setting is preferred but not required.
Responsibilities
- Greet pet parents and dogs warmly and professionally as the first point of contact.
- Check pets in and out, maintain and update parent and pup profiles, and process payments accurately.
- Answer phones promptly and professionally, maintaining excellent phone etiquette.
- Communicate service details, manage grooming appointments, and coordinate smooth handoffs between the front desk and grooming areas.
- Keep pet parents informed about services, products, and updates relevant to their pup's stay.
- Maintain an organized, clean, and welcoming front desk and lobby.
- Keep clear and accurate daily notes to support team communication.
- Conduct opening and closing procedures and follow standard cleaning protocols.
- Assist with daycare play groups and kennel areas as needed.
- Contribute to the team's culture, pet wellbeing, and hospitality experience through additional tasks.
- Demonstrate readiness for a potential Supervisor position by meeting the growth-path expectations described in the posting.
Benefits
- Dental and vision benefits shortly after the start date.
- 401(k) eligibility after 90 days, with up to a 4% company match.
- Medical benefits available to full-time teammates after six months.
- Eligibility to join the DigIn Shared Ownership Program after one year.
- Discounted DayPlay at many locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
