Seasonal Front Desk Associate- Happy Valley-Phoenix

Pet Paradise•Phoenix, AZ

29d•Onsite

About The Position

Pet Paradise is seeking a seasonal Front Desk Associate to welcome pet parents and their pets at its Happy Valley resort in Phoenix. The role combines guest service and front desk tasks with hands-on pet care, including walking pets, coordinating suite placement, handling harnesses, and helping prepare suites. The associate also supports the cat room, maintains the lobby and entranceway, and acts as a liaison with the veterinary service team. The position involves considerable physical labor and schedule flexibility, including days, nights, weekends, holidays, and peak periods.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving skills to provide guests and customers with a premier experience.
Comfort around dogs of all sizes.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
Organize and process check-ins and check-outs.
Walk pets for drop-off and pickup, coordinate suite placement, and ensure pets’ needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway and lobby, including restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put harnesses on and remove them from pets during check-in and check-out.
Ensure suites are set up for each pet.
Be familiar with different types of harnesses.

Benefits

Opportunity to apply for Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.