Front Desk Associate

Gold's Gym Washington•Vancouver, WA

34d•$17 - $18•Onsite

About The Position

Gold's Gym PNW is seeking personable and dependable individuals who enjoy working with people and creating positive experiences for members and guests. The Front Desk Associate is one of the first points of contact for everyone entering the club and helps create a welcoming environment by greeting members, assisting with check-ins, answering questions, supporting prospective members, and maintaining the overall appearance of the gym. This part-time, hourly position is suited to someone who enjoys customer interaction, has an interest in fitness, and takes pride in providing excellent service. Previous gym experience is not required. The role offers flexible scheduling; evening, weekend, and holiday availability may be needed, with specific shift availability varying by location.

Requirements

Basic computer skills and the ability to learn new systems.
Interest in fitness, health, and wellness.
Dependability and punctuality.
Strong communication and interpersonal skills.
Ability to listen, understand member needs, and assist with resolving concerns.
Ability to work independently while contributing to a team environment.
High school diploma or GED equivalent required.
CPR/AED certification or willingness to obtain certification within 30 days of employment.
Must be 18 years of age or older.
Ability to stand and walk for extended periods during a shift.
Ability to communicate frequently with members and guests in person and over the phone.
Ability to occasionally lift and move items weighing up to 50 pounds.
Ability to perform general club duties, including cleaning and maintaining an organized work environment.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Welcome members, prospective members, and guests, creating a friendly and professional first impression.
Manage daily front desk responsibilities, including checking members into the club and answering phone calls and callers’ questions.
Assist with new member sign-ups and account inquiries, and provide club tours to prospective members.
Explain membership options, amenities, and available services.
Assist members with account updates and general membership questions.
Respond professionally to member concerns and service requests, involving management when appropriate.
Build positive relationships with members through consistent, friendly interactions.
Engage with prospective members and explain Gold's Gym services and amenities.
Help maintain the cleanliness, organization, and overall appearance of the club.
Work with the management team and other associates to support daily club operations.