Front Desk Associate

Planet Fitness•Centereach, NY

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional “Judgement Free” experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment. The position requires regular movement and standing throughout the club, frequent communication in person and by phone, cleaning and sanitizing equipment and facilities, and responding to safety, maintenance, and cleanliness concerns. The hourly pay range is $17.00 to $18.25. Benefits are offered, with some benefits limited to full-time employees.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.
Contribute to a safe and healthy workplace by following safety policies, reporting unsafe conditions, and working safely.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive and upbeat attitude and a passion for providing an exceptional experience.
Enjoy connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic communication and a genuine desire to help others.
Integrity, respect for others, and pride in maintaining a clean, welcoming club environment.
Ability to work as part of a team, support others, and learn through online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Call prospective members, provide tours, and assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.