Front Desk Associate

Planet Fitness•Murrells Inlet, SC

10d•Onsite

About The Position

At Planet Fitness, the purpose is to create a more connected and Judgement Free™ planet where fitness and wellbeing are within reach for all. The company aims to create a welcoming workplace where team members can be themselves, feel supported, grow and achieve more together. Guided by its PLANET Principles, Planet Fitness puts people first, leads with excellence, acts with authenticity and integrity, embraces change and thrives together. The Front Desk Associate provides a superior level of customer service to members, prospective members and guests while creating an exceptional Judgement Free member experience. The role includes welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, addressing concerns, and helping maintain a clean, safe and welcoming club. Training includes online and hands-on learning. Planet Fitness provides CPR/AED certification training.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to bend, twist and move into different positions to accomplish tasks.
Ability to encounter toxic chemicals during a shift and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering an exceptional experience to members, guests and fellow team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable and dependable.
Kind, patient and genuinely helpful approach; clear communication, active listening and empathy.
Acts with integrity and treats others with respect.
Takes pride in work and contributes to a clean, welcoming and positive club environment.
Works well on a team and is ready to support others.
Learns quickly and applies learning through online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective-member calls and tours and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.