Front Desk Associate - Part Time
About The Position
The Front Desk Associate helps guests feel confident and cared for during their stay by ensuring smooth arrivals and departures and accurate front-office processing. The role requires a calm, professional presence, particularly during busy evenings, and involves frequent guest conversations, phone calls, and quick decisions, along with focused work checking details and maintaining accurate records. This position is onsite in Rogers, Arkansas, on the 3 p.m.–11 p.m. shift. The associate collaborates with housekeeping and maintenance, records clear shift updates for the next team member, and stays composed when unexpected guest issues require thoughtful solutions.
Requirements
- Transferable skills from retail, administrative, healthcare, or service roles; diverse backgrounds are welcome.
- Strong written and verbal communication skills.
- Accuracy with data and ability to multitask under pressure.
- Comfort with payment handling.
- Willingness to learn hotel systems and processes.
Responsibilities
- Manage check-ins and check-outs, room assignments, and guest profiles in Opera.
- Verify reservations, identification, and payment methods.
- Handle pre-authorizations, refunds, split billing, and cash balancing.
- Respond to guest questions and concerns with empathy, sound judgment, and timely follow-through.
- Document shift updates clearly to support the next team member.
- Collaborate with housekeeping and maintenance to help keep the building running smoothly.
- Maintain accurate records and double-check details.
Benefits
- Snack/Drink Room for quick refuels during your shift.
- Employee discounts.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
