Front Desk Associate

Planet Fitness•Lakes Wales, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role involves welcoming people, answering questions, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe and welcoming club environment. Team members are expected to contribute to workplace health and safety by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend and twist to accomplish tasks.
Able to perform frequent cleaning and sanitizing of equipment and facilities.
Will encounter toxic chemicals during a shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Make calls to prospective members and conduct tours, assessing their membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently walk all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.