Front Desk Associate

Planet Fitness•Apopka, FL

5d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people at the club, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe and welcoming facility. Team members are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat, reliable, and dependable, with a kind, patient, and helpful approach.
Clear communication, active listening, empathy, integrity, and respect for others.
Ability to work as part of a team, support colleagues, and learn through online and hands-on training.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently, and to bend and twist while completing tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members, provide tours, and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Contribute to a safe and healthy workplace by following policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.