Front Desk Associate

OTO Development•St Pete Beach, FL

28d

About The Position

The Front Desk Associate welcomes guests and helps make their stay memorable at Beachcomber Beach Resort. The role supports guests throughout their stay, including check-in and check-out, and uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow. The associate handles cash and credit card transactions securely and accurately, anticipates guest needs, and works with team members to maintain a hospitable, approachable, and customer-focused environment. The position involves little to no travel outside the property and surrounding area and requires standing, sitting, walking, bending, lifting, and squatting for extended periods. The property is managed by OTO Development and is preparing to transition to Hilton.

Requirements

Enjoy working with people and go above and beyond to meet guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to providing the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Nice To Haves

Previous Hilton experience is strongly preferred.
Knowledge of the Hilton PEP property management system is strongly preferred.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently.
Handle financial matters, including credit card and cash transactions, securely and accurately.
Anticipate guests’ needs and take steps to maximize their experience.
Work collectively with team members to foster a hospitable, approachable, and customer-focused environment.