Front Desk Associate
About The Position
The Front Desk Associate assists hotel guests throughout their stay, including check-in and check-out, and works to provide a seamless, welcoming guest experience. The role uses the hotel’s electronic reservation system and other computer programs, handles cash and credit-card transactions securely and accurately, anticipates guest needs, and collaborates with team members to maintain a hospitable, customer-focused environment. The position requires standing, sitting, walking, bending, lifting, and squatting for extended periods. Travel outside the property and surrounding area is little to none.
Requirements
- Excellent oral, written, and interpersonal communication skills.
- Ability to work well with others and as part of a team.
- A strong commitment to meeting guest needs and providing excellent service.
- Ability to solve problems and find solutions to ensure a positive guest experience.
- Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods.
Responsibilities
- Assist guests with check-in and check-out and throughout their stay.
- Use the hotel’s electronic reservation system and other computer programs proficiently.
- Handle financial matters, including credit-card and cash transactions, securely and accurately.
- Anticipate guest needs and take steps to maximize the guest experience.
- Work with team members to foster a hospitable, approachable, and customer-focused environment.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
