Front Desk Associate

Planet Fitness • Town of East Greenbush, NY

5d • $16 - $16 • Onsite

About The Position

Planet Fitness, through Ignite Fitness Holdings, is hiring a Front Desk Associate to provide friendly, courteous service and promote member satisfaction and loyalty. The role involves greeting members, responding to their needs, providing telephone support, resolving customer concerns, maintaining club cleanliness, processing payments, and promoting products and special offers. Associates must balance multiple tasks while delivering accurate service in a fast-paced retail environment.

This is a part-time position at the East Greenbush, New York location. The listed shift is afternoons/evenings, with weekday hours generally 4:00 p.m. to 8:00 p.m. Availability may vary with facility needs and initial training; weekday and weekend hours may be required. Applicants should discuss availability with the Hiring Manager or include it on their application. Open or flexible availability is a plus.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Able to meet the stated physical requirements, including frequently lifting and moving up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Help maintain club cleanliness, which may take up to 50% of a shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward medical, dental, vision, LTD, STD, and illness benefits (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED