Front Desk Associate

OTO Development•Dallas, TX

18d

About The Position

OTO Development is hiring a Front Desk Associate for a hotel property. The position also includes Audit duties. Front Desk shifts pay $17 per hour, and Audit shifts pay $19 per hour. Employees are generally scheduled for three daytime or evening shifts and two overnight shifts, with possible mid-shifts. Work schedules change weekly and are not guaranteed to remain fixed; scheduling preferences may be considered, and weekend shifts are rotated when possible. Employees must have open availability to work any day of the week and any of the listed shifts. Due to unpredictable occupancy, the property cannot accommodate employees with additional jobs. The role requires little to no travel outside the property and surrounding area.

Requirements

Love working with people and go above and beyond to meet guest needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to ensuring the best guest experience.
Be available to work any day of the week, including weekends, and any of the specified shifts: 7am–3pm, 9am–5pm, 10am–6pm, 3pm–11pm, or 11pm–7am for Audit.
Be able to stand, sit, walk, bend, lift, and squat for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel's electronic reservation system and other computer programs to support a seamless workflow.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests' needs and take steps to maximize their experience.
Work with other team members to create a hospitable, approachable, and customer-focused environment.