Front Desk Associate

Erickson Senior Living•Tinton Falls, NJ

26d•Onsite

About The Position

The Front Desk Associate is a key member of the Seabrook Village community and serves as the first point of contact for residents, family members, visitors, and candidates. The role helps create a warm and welcoming environment while responding to questions and concerns, coordinating emergency communications, and maintaining accurate resident and community records. The position also manages resident packages and mail and supports communication among residents, staff, and appropriate personnel.

Requirements

Receptionist experience required.
Excellent verbal skills.
Ability to multitask.

Responsibilities

Greet and direct residents, visitors, and staff, and handle questions and concerns efficiently.
Receive emergency calls from residents and staff and dispatch appropriate personnel.
Page on-call physicians as needed in an accurate and calm manner.
Monitor emergency pull cords for Independent Living residents.
Track the status of residents involved in situations, including whether they were transported to a hospital.
Maintain the resident list alphabetically and by apartment.
Assist with keeping census information accurate, including hospitalizations and deaths, and maintain a list of residents who are away and returning.
Log resident packages and notify residents of package pickup.
Ensure mail is dispatched through U.S. Mail at the end of each day.
Sort and distribute inter-office mail.

Benefits

Medical, dental, and vision packages.
Annual reimbursement for qualified wellness expenses.
Personal health coaching and telemedicine options.
PTO plans.
Company-paid volunteer hours for eligible team members, in accordance with applicable state law.
401(k) for team members age 18 and over with a company 3% match.
Onsite medical centers providing wellness visits and sick care for team members age 18 and over.
30% discount on food and drinks at onsite dining venues, plus discounted healthy-choice meal options.
Growth opportunities as the company opens new communities and expands existing ones.
Education assistance.
Certification reimbursement.
Access to an online learning library with over 6,000 courses.