Front Desk Associate

Art of Problem Solving • Johns Creek, GA

8d • $17 - $17 • Onsite

About The Position

AoPS Academy is hiring a part-time, in-person Front Desk Associate at its Johns Creek, Georgia location. The associate serves as the campus receptionist and welcoming face of AoPS Academy, assisting students, families, and staff while classes are in session. The role supports campus operations through customer communications, calendar and database tasks, admissions assistance, inventory, facility upkeep, student supervision between classes, and other campus procedures. Front Desk hours are weekday afternoons and evenings and weekends during the academic year; Monday through Friday day shifts are available during the summer.

AoPS Academy is a year-round educational enrichment program and a program of Art of Problem Solving. Since 1993, AoPS has prepared students for college and career success through engaging curriculum, online instruction, and local in-person academies. AoPS Academy offers math, science, and language arts for students in grades 1–12 in small live physical and virtual classrooms. The organization has opened more than 20 academies across the nation since 2016.

Requirements

• Experience confidently interacting with customers.
• Strong organizational and computer skills.
• Excellent verbal and written communication skills, including knowledge of correct grammar, spelling, and English usage.
• Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public.
• Ability to work independently and collaboratively.
• Flexibility to solve problems effectively under pressure.
• Administrative and/or customer service experience.
• Proficiency with Google Workspace applications, such as Docs, Sheets, and Calendar.
• Motivation to learn new technologies.
• Ability to maintain customer confidentiality.
• Enthusiasm for AoPS’s mission of motivating high-performing students.
• Ability to lift up to 25 pounds.
• Must be legally authorized to work in the United States; sponsorship, including STEM-OPT and H-1B, is not available.

Nice To Haves

• Experience interacting with families and students from elementary through high school.

Responsibilities

• Serve as campus receptionist; answer phone calls, respond to voicemails, and pass relevant information to the appropriate staff member.
• Warmly welcome current and prospective students and their families.
• Manage and respond to customer inquiries by phone and email.
• Maintain multiple calendars, schedule meetings, and keep information up to date.
• Use the internal database to generate reports and lists and perform data entry.
• Provide admissions assistance with consultation requests, scheduling, and post-consultation follow-ups as needed.
• Organize and prepare classroom and office supplies.
• Take inventory to support campus operations.
• Supervise students between classes.
• Perform light cleaning and tidy the facility.
• Manage the organization, operation, and appearance of the lobby and front desk area.
• Assist full-time staff with campus procedures to help operations run smoothly.
• Participate in occasional outreach/inreach opportunities.
• Perform other duties as assigned.

Benefits

• Paid sick leave.
• Employee discounts on classes and Beast Academy Online subscriptions.
• 401(k) retirement plan with company match.
• Part-time flexibility, with afternoon/evening hours during the academic year and day shifts available in summer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed