Front Desk Associate

Gold's Gym Washington•Woodinville, WA

34d•$17 - $18•Onsite

About The Position

Gold's Gym PNW is seeking personable and dependable individuals who enjoy working with people and creating positive experiences for members and guests. As a Front Desk Associate, you will be one of the first points of contact for everyone entering the club. You will help create a welcoming environment by greeting members, assisting with check-ins, answering questions, supporting prospective members, and helping maintain the overall appearance of the gym. This position is ideal for someone who enjoys customer interaction, has an interest in fitness, and takes pride in providing excellent service. Previous gym experience is not required. Gold's Gym values reliability, strong communication skills, a positive attitude, and a willingness to learn.

Requirements

Basic computer skills and the ability to learn new systems.
Interest in fitness, health, and wellness.
Dependability and punctuality.
Strong communication and interpersonal skills.
Ability to listen, understand member needs, and assist with resolving concerns.
Ability to work independently while contributing to a team environment.
High school diploma or GED equivalent required.
CPR/AED certification or willingness to obtain certification within 30 days of employment.
Must be 18 years of age or older.
Ability to stand and walk for extended periods during a shift.
Frequent communication with members and guests in person and over the phone.
Ability to occasionally lift and move items weighing up to 50 pounds.
Ability to perform general club duties, including cleaning and maintaining an organized work environment.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Welcome members, prospective members, and guests while creating a friendly and professional first impression.
Check members into the club.
Answer phone calls and assist callers with questions.
Assist with new member sign-ups and account inquiries.
Provide club tours to prospective members.
Explain membership options, amenities, and available services.
Assist members with account updates and general membership questions.
Respond to member concerns and service requests professionally, involving management when appropriate.
Build positive relationships with members through consistent, friendly interactions.
Engage with prospective members and help them understand the services and amenities Gold's Gym offers.
Help maintain the cleanliness, organization, and overall appearance of the club.
Work alongside the management team and other associates to support daily club operations.