Front Desk Associate - Lake Nona

Pet Paradise•Orlando, FL

5d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Lake Nona resort. The role supports a positive guest experience through check-in and check-out, customer communications, cashiering, and coordination of pet care and suite arrangements. It also involves handling pets, supporting the cat room and veterinary service team, and keeping the entrance and lobby clean. The position requires substantial physical activity and flexibility to meet resort scheduling needs.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially in documentation.
Problem-solving skills and an interest in providing guests and customers with a premier experience.
Comfort with dogs of all sizes and physical ability to lift up to 60 pounds.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, providing a friendly first interaction.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails promptly and in a problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate with pet parents and resort leadership and follow through on requests.
Maintain cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses at check-in and check-out, and be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and related Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship toward certification as a Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship toward certification as a Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) Savings Plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Company-paid training and career development opportunities.