Front Desk Associate

Planet Fitness•Derry, NH

26d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment. Team members are expected to communicate kindly and clearly, act with integrity, work cooperatively, and participate in training and workplace safety practices.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to bend, twist, and move into different positions to complete tasks.
Ability to encounter toxic chemicals during a shift and perform frequent cleaning and sanitizing.
Positive, upbeat attitude and commitment to delivering an exceptional experience to members, guests, and fellow team members.
Enjoy connecting with people and helping them feel welcome and comfortable.
Punctuality, reliability, and dependability.
Kindness, patience, empathy, clear communication, and attentive listening.
Integrity and respect for others.
Pride in contributing to a clean, welcoming, positive club environment; ability to work as part of a team and support others.
Ability to learn quickly and apply learning through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.