Front Desk Associate

Planet Fitness • Town of Henrietta, NY

7d • $16 - $16 • Onsite

About The Position

Planet Fitness, a private equity-backed fitness retailer, is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and foster customer satisfaction and loyalty while promoting the Ignite Fitness Holdings–Planet Fitness mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment.

The associate welcomes and assists members, provides efficient telephone service, resolves customer concerns, accepts payments, promotes products and special offers, and helps maintain club cleanliness. The position is part-time, based in Henrietta, New York, with a rotating schedule. Weekday and/or weekend hours depend on club needs; initial training hours and schedules may vary.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Ability to talk and hear; sit, stand, and use hands and fingers to handle or feel; stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience.
• Superior customer service skills, preferably in the fitness industry.
• Open or flexible availability.

Responsibilities

• Welcome members on arrival and acknowledge them when they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and courteously.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage, for full-time positions.
• Paid time off for full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED