Front Desk Associate

Planet Fitness•Dover, NH

26d

About The Position

The Front Desk Associate provides customer service to Planet Fitness members, prospective members, and guests while helping create an exceptional Judgement Free member experience. The role includes welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming club environment. Associates receive online and hands-on training and are expected to support coworkers and follow club policies and health and safety protocols.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to encounter toxic chemicals during a shift and perform frequent cleaning and sanitizing.
Positive and upbeat attitude; passion for delivering an exceptional experience to members, guests, and coworkers.
Enjoys connecting with people and helping them feel welcome and comfortable; communicates clearly, listens well, and responds with empathy.
Punctuality, reliability, dependability, kindness, patience, integrity, and respect for others.
Takes pride in work, contributes to a clean and welcoming club, works well with a team, and is ready to support others.
Ability to learn quickly and apply knowledge through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager when needed.
Answer phone calls in a friendly manner and help callers with inquiries.
Handle membership functions, including sign-ups, contact and billing updates, cancellations, unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Report and address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.