Front Desk Associate - Winter Garden

Pet Paradise•Winter Garden, FL

6d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Winter Garden resort and help provide a positive guest experience. The role supports resort check-ins and check-outs, customer communications, point-of-sale transactions, pet handling, suite preparation, and upkeep of the entrance, lobby, restrooms, and cat room. The associate also coordinates with the veterinary service team and follows through on requests from pet parents and resort leadership. The work involves substantial physical activity, including handling and walking pets and standing for extended periods. The schedule must accommodate resort needs, including days, nights, weekends, holidays, and peak times. Pet Paradise describes opportunities to pursue leadership, dog-training, and grooming development programs, and offers eligible team members pet-care perks and other benefits.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills, with attention to detail, especially in documentation.
Problem-solving ability and an interest in providing a premier experience for guests and customers.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and their pets as they enter the resort, maintaining a friendly and positive first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure pets’ needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails promptly and with a problem-solving approach.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entrance, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put harnesses on and take harnesses off pets during check-in and check-out, and be familiar with different harness types.
Ensure suites are set up for each pet.

Benefits

Starting rate of $15.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.
Opportunity to apply for the Unleashed Leadership Academy and leadership roles, including Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.