Front Desk Associate - Part-time
About The Position
The Front Desk Associate uses technology to support a positive guest experience and serves as a welcoming point of contact for guests. The role manages guest check-in, check-out, billing, room assignments, and cash or credit card transactions, while handling sensitive guest information appropriately. It also responds to guest questions, complaints, and requests with timeliness and sensitivity, and performs administrative tasks such as answering the front desk’s main phone lines, responding through Kipsu, and handling email correspondence. The associate must meet in-service requirements and comply with system policies and procedures. This is a part-time position. The listed pay range is $16.00–$17.00 per hour. North Point Hospitality owns and manages hotels in the Southeast, including properties affiliated with Hilton and Marriott.
Requirements
- High school diploma.
- Two years of hotel front desk experience is desired.
- A love of meeting new people and making meaningful connections.
- Positive attitude and natural flair for customer service.
- Reliability, integrity, and team spirit.
- Professional manners.
- Ability to anticipate guest needs and respond in a friendly, helpful manner.
- Ability to display a consistently caring and respectful attitude.
Nice To Haves
- Two years of hotel front desk experience is desired.
Responsibilities
- Use technology to ensure the best guest experience.
- Greet and welcome guests upon arrival.
- Manage guest check-in, check-out, and billing processes.
- Handle sensitive guest information, room assignments, and credit card or cash transactions.
- Respond to guest inquiries and handle complaints or requests promptly and sensitively.
- Meet all in-service requirements and comply with system policies and procedures.
- Perform general administrative functions, including answering front desk main lines, responding to Kipsu, and handling email correspondence.
- Act as a gracious host to guests, vendors, and candidates for employment.
Benefits
- Free parking or access to a bus route.
- Early access to earned wages.
- Travel discounts.
- Competitive pay.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
