Front Desk Associate

Hampton Inn & Suites - Gulf Breeze • Gulf Breeze, FL

14d • Onsite

About The Position

The Front Desk Associate handles guest relations, including check-in and check-out, responding to inquiries, making or modifying reservations, and recommending local activities and dining options. The role may occasionally involve cleaning or assisting other departments. The associate helps ensure guests have a pleasant and comfortable stay by providing welcoming, professional service and striving for guest satisfaction.

Banyan describes a dynamic work environment with opportunities for professional and personal growth, where team members are treated with respect and recognized for their contributions. The company values transparency and accountability, active curiosity, growth, creating value for stakeholders, and commitment and care. Banyan also states that it supports a diverse environment and provides equal employment opportunity in accordance with applicable laws.

Requirements

• High school diploma or GED.
• Flexibility to work shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organizational skills.
• Ability to follow instructions.
• Computer literacy.
• Ability to communicate effectively and professionally with guests.
• Energetic and outgoing personality.

Nice To Haves

• Work experience in customer service in the hospitality field.
• Experience with hotel operation systems.

Responsibilities

• Provide a welcoming environment for guests.
• Use courteous phone etiquette and communicate professionally with guests.
• Handle cash and credit card transactions accurately.
• Work as part of a team and protect guest information and privacy.
• Attempt to resolve complaints promptly and take ownership of situations.
• Complete Brand and Company training in a timely manner.
• Strive to achieve 100% guest satisfaction.
• Check guests in and out, handle inquiries, and make or modify reservations.
• Recommend local activities and places to eat.
• Occasionally clean or assist other departments as needed.

Benefits

• Employer matching 401(k) retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Free life insurance
• Vacation pay
• Holiday pay
• Management training
• Hilton employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED